The report, Delivering Value for People — Service Indicators in Local Authorities, was launched on 28 January 2004. Its 42 key service indicators were drawn up by a customer service group representative of my Department, local authorities and the Institute of Public Administration. The total cost of preparing the report and its publication — 3,000 copies — was €23,049. This includes research, editing, design and printing. The cost of the event to launch the report was €4,428, which includes catering, sound engineering and backdrop. Invitations to the launch were issued to representatives of the Association of Municipal Authorities of Ireland, the General Council of County Councils, the Local Authority Members Association, managers and other senior officials from local authorities, the Local Government Computer Services Board, the Local Government Management Services Board, representatives of the Institute of Public Administration, the Departments of the Taoiseach and Finance, and members of the media. The event and publication were publicised by way of invitations to the launch and a press release. No consultants were engaged by my Department in preparing the report or in assisting at the launch.