I propose to take Questions Nos. 32, 35, 41, 49 and 82 together.
I have no function in the matters raised by the Deputies. These are matters for the Commission for Communications Regulations, ComReg. ComReg has statutory independence in the exercise of its functions.
Responsibility for the protection and promotion of consumer interests for electronic communications networks and services and the integrity of the network rests with ComReg under the European Communities (Electronic Communications Networks and Services) (Universal Service and Users Rights) Regulation, SI 308 of 2003.
ComReg is mandated to ensure a high level of protection for consumers in their dealings with suppliers and to investigate complaints from consumers regarding the supply of, and access to, electronic communications services, networks and associated facilities. ComReg understands that the company is concerned that the equipment which it installed in customers' homes may, in certain circumstances, constitute a potential safety hazard through overheating. The company is required to protect its consumers and it must immediately offer an alternative provider and without exposing them to additional costs associated with such a transfer.
I understand that ComReg has met the company and instructed it to take immediate steps to minimise the impact of the interruption of its customers' telephone service in addition to considering issues concerning the equipment. Specific issues which ComReg has immediately required of the company include: establishing a dedicated freephone telephone number so that affected customers can obtain information on the issue and be provided with advice and assistance in restoring telephone service; discussing with other telephone service providers the possibility of similar facilities for affected customers; establishing call forwarding-call divert facilities so that customers can continue to receive incoming calls made using the existing number; and meeting the direct costs of the above which customers would otherwise have to pay. I understand that ComReg will continue to closely monitor the situation to ensure that the company in question complies with its obligations.