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Postal Services.

Dáil Éireann Debate, Tuesday - 30 November 2004

Tuesday, 30 November 2004

Ceisteanna (15)

Bernard J. Durkan

Ceist:

68 Mr. Durkan asked the Minister for Communications, Marine and Natural Resources if his attention has been drawn to the ongoing uncertainty in An Post with particular reference to the short term issues of continuity of service throughout the Christmas period and the ongoing issue of the need to retain the postal distribution and delivery network including post offices throughout both urban and rural areas; if he has given any direction in this regard or regarding alternative compatible services which might be complimentary to the postal network; if he can indicate the extent to which he is prepared to influence or direct discussions in this regard; and if he will make a statement on the matter. [31438/04]

Amharc ar fhreagra

Freagraí ó Béal (8 píosaí cainte)

I am pleased to say that the Labour Relations Commission has facilitated an agreement between An Post and the Communications Workers' Union on appropriate arrangements to deal with the Christmas post. Members of the CWU have voted to renew a general mandate for strike action. Rather than resorting to any form of industrial action, I urge members of the union to work through the established industrial relations machinery to resolve areas of disagreement between management and unions. An Post customers are entitled to a postal service, especially at Christmas and no disruption of postal deliveries should take place at this time of the year.

An exhaustive process of negotiation between An Post and the CWU has taken place throughout the year on retaining postal distribution and delivery, under the auspices of the Labour Relations Commission. While some progress has been made, there are still many points of disagreement between company management and the union. The union is currently balloting members on proposals that emerged from the negotiations.

The critically important objective of restructuring the company remains an imperative. All parties have agreed that change in the company is necessary if it is to be financially viable and positioned to meet the competitive challenges that can be expected to intensify during the months and years ahead. Management and unions can only achieve the restoration of financial and operational stability by adopting a partnership approach using the services of the State's industrial relations machinery. Unfortunately, I cannot wave a magic wand to provide an easy solution to the difficulties in An Post.

With regard to the future of the postal network, it is important to note that the sector has changed significantly in recent years with liberalisation of the European postal market and with operators moving from national into international markets. In the development of any new services, the key focus for An Post will be to offer a range of quality products and services which meet consumer demands. The future of An Post future will only be guaranteed by adapting to the increasingly competitive environment in which it operates.

Additional information not given on the floor of the House.

The post office network has been the subject of a number of studies and reviews in recent years. Many of the recommendations in these reviews have been implemented to win new business, including extra banking and new utility business. The post office network currently has a high footfall, a recognised brand name, and a countrywide retail network. There is scope to build on the range of services already provided and to obtain new business for the network building on existing strengths. I have asked the postmasters' union and An Post to work in partnership with a view to securing existing business and to pursuing new business opportunities as they arise. The parcels market in Ireland is now fully liberalised with some of the biggest postal operators in the world providing high quality services and international reach to Irish business. The competitive nature of the market provides a range of services which largely meet consumer and business needs. The letters market has been partially liberalised, with further EU liberalisation proposals likely to come on stream in the future. Strong international players, currently operating in the parcels sector, are likely to look for opportunities in the letters market. Furthermore, mail is facing a strong challenge from electronic substitution.

An Post is equipped to deal with these challenges given its modern infrastructure, well trained staff and established nation-wide reach. Restructuring of the company is a must, together with all stakeholders working together in a partnership approach, if the challenges facing the sector are to be overcome.

I am confused about the issue of continuity of services, which was raised by the Minister. I do not know whether we can expect strike action over the Christmas period or whether it is resolved as the Minister seemed to indicate at the outset.

The SDS service is due to cease in the next few days. Can the Minister indicate whether he is aware of the serious risk to hundreds and thousands of jobs around the country as a result of the non-availability of this service? How does he expect it to be replaced by alternatives, particularly if we are attempting to find out how best to enhance the services at An Post by expanding the degree to which it can serve the public? There appears to be a multiplicity of issues currently facing An Post including poor labour relations, the SDS service to which I have referred, outstanding issues on wages, pensions, delivery of services and the future of the postal services, especially post offices and the integral role they play in the community.

The issue on arrangements for Christmas has been resolved in the Labour Relations Commission, so that is out the way. There are a couple of other ballots taking place within the union on the general restructuring of An Post. I do not know what the result of those will be. The union executive had its mandate renewed for a general strike, which is separate from the Christmas issue, so I do not know whether that mandate will be acted upon. The issues will not be resolved by strikes, nor by people not talking to one another. They will not be resolved by megaphone diplomacy nor by people calling on the Minister to intervene in favour of one side or the other. Neither side will get that kind of comfort. The outstanding issues will be resolved when people sit down and start to realise that there will be full liberalisation of this country's postal service — it will be totally open to competition — in approximately four years. When customers are given that freedom, they will decide who is the most effective and efficient provider of a quality service.

They are very happy with SDS.

They are.

People on both sides of this debate need to focus on that. Both sides have agreed that SDS will be dealt with by the national implementation body. It is being dealt with by the body and it should be allowed to stay at that level. I do not want to say anything that might give offence on the one hand or succour on the other hand. The implementation body is the proper place for that. I wish to speak generally about SDS rather than about anything specific to its activities. The level of competition changed over two years when the market was liberalised. A better, more efficient and more effective service was provided after international logistics companies were taken over by postal services from other countries. That will happen in the letter post sector in 2009 if we fail to get our act together. I am not taking sides, but I appeal to both parties involved to acknowledge what we face. If we are to restructure the company, which both sides agree is necessary for its future survival, we cannot afford to engage in a 12-month stand-off.

In the circumstances, is the Minister prepared to indicate to the relevant parties, privately if not publicly, the desirability of recognising the need for change? If multinational logistics corporations can organise delivery services, it should be possible for us to compete effectively. Will the Minister bear in mind the social and economic impact of losing internal control of such vital services? Will he consider the best way to ensure that other services which complement the postal service, such as delivery services, will continue to be provided throughout the country? The need for such services has been referred to on numerous occasions in recent years.

I agree with the Deputy that the message to which he referred needs to be transmitted. I have met the management of An Post and the IPU. I will convey the message in question to the CWU loudly when I meet its representatives at an appropriate time, when all the industrial relations votes are out of the way. I intend to meet the full board of An Post to convey the message. The Deputy is right to state that it is a vital service. I would prefer An Post to continue to provide it well into the future, rather than getting outside agencies to do it for us.

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