The car testing contract between the Minister and National Car Testing Service Limited, NCTS, provides for a mid-term review by the Minister after the mid-point of the contract, which will occur in January 2005. The review will be carried out by the Department in conjunction with the supervision services contractor, which monitors the performance of NCTS on behalf of the Minister.
The detailed terms of the review are not yet finalised. However, it will involve a review of the performance of NCTS and will address a range of strategic issues, including the content of the test, the quality of service provided and the location and number of test centres. An important element of the review will be a public consultation process whereby motorists and the public will be able to raise any matter relating to the service for consideration in the review.