Dáil Éireann Debate, Thursday - 30 June 2005
370 Mr. Stanton asked the Minister for Social and Family Affairs if the forms review committee has completed its work; if so, its findings and recommendations; if not, when its work will be completed; and if he will make a statement on the matter. [23528/05]
Amharc ar fhreagraThe ongoing review of forms and information leaflets is an integral part of the day-to-day business of my Department. My Department uses a variety of consultative methods to assist with these reviews and to help identify areas for improvement. For example, feedback is obtained from our day-to-day contacts with customers, my Department's information officers, customer panels, customer surveys and from Comhairle, the national information agency. This enables my Department to be responsive to our customers' needs and ensures that forms and information material are customer-friendly, simple and easy to understand.
As a result of our internal reviews and consultation with our customers, my Department has now implemented a "plain English" policy on all application forms and leaflets. Staff from the information services unit work closely with the National Adult Literacy Agency, NALA, and currently all our application forms and information leaflets are vetted by NALA before going to print.
