Quality customer service delivered in an efficient and effective manner is a core principle of the local government modernisation programme. In this context, close links and a partnership approach between town and county councils, and local authorities generally, are important to facilitate integrated service delivery and better meet the needs of communities.
My Department has supported this partnership approach through, for example, the provision of funding for one-stop-shop facilities, and encouraging greater links, and the sharing of services, between county and town authorities. I will continue to support initiatives which seek to enhance efficiency and effectiveness in the delivery of integrated local authorities services.