Dáil Éireann Debate, Wednesday - 5 July 2006
214 Mr. Costello asked the Minister for Finance if he will respond to correspondence from a person (details supplied) in Dublin 7 which is critical of the services provided by the Revenue Commissioners Office to citizens; and if he will make a statement on the matter. [27050/06]
Amharc ar fhreagra219 Mr. Costello asked the Minister for Finance his views on a letter (details supplied) in relation to services provided by the Revenue Commissioners to citizens; and if he will make a statement on the matter. [27196/06]
Amharc ar fhreagraI propose to take Questions Nos. 214 and 219 together.
I have been advised by the Revenue Commissioners that the telephone service for PAYE customers was temporarily restricted to deal with a backlog of correspondence and also to allow staff to become familiar with a major new computer system. This system will enable Revenue to provide an enhanced customer service to PAYE customers. A full telephone service from 9.15am to 5.30pm was restored on 15 May and the backlog of correspondence has now been substantially reduced. Revenue regrets the difficulties that PAYE customers had in making contact by phone and also regrets the delays that occurred in dealing with correspondence.
In relation to the particular case referred to, the Revenue Commissioners have advised that if the matter has not yet been resolved contact should be made directly with the District Manager at Dublin Region North City District, Áras Brugha, 9-15 O'Connell Street, Dublin 1, Telephone no. 01 8894001, who will deal with the matter immediately.
