There is an obligation, under Social Welfare legislation, on customers to notify the Department of any change in their circumstances which may affect their entitlement to payment. Customers are informed of this requirement when notified of the decision on their claim and at subsequent reviews.
When a person in receipt of a social welfare payment enters full-time permanent nursing home care they continue to be entitled to their payment, and if aged 70 years and over also remain eligible for the telephone allowance.
The only area where a change in entitlements can arise is where the person is in receipt of Household Benefits — electricity or gas and free television licence. Where a person fails to notify the Department of their change of address, there is a range of control measures in place to address such circumstances. For example:
The various utility companies notify the Department where there is a change of address on a customer's account or where supply is terminated. Payment is immediately suspended in all such cases.
When notification of a change of address is received on any payment scheme where household benefit is also in payment, the household benefit claim is automatically stopped.
Only one household benefits claim is payable per household and controls are in place to prevent payment of more than one entitlement at the same address.
Special projects are undertaken to review customer's ongoing entitlement having regard to specific review criteria.
In addition, regular reviews are undertaken to determine a person's ongoing entitlement to household benefits. Customers are issued with continuing eligibility certificates for completion and return within a specified time.
The Department is committed to ensuring that social welfare payments are available to those who are entitled to them and to ensuring that abuse of the system is prevented and dealt with effectively when detected.