Dáil Éireann Debate, Wednesday - 7 October 2009
331 Deputy Bernard J. Durkan asked the Minister for Social and Family Affairs her views on the introduction of revised application forms for various social welfare payments with a view to reducing Departmental time in the process; and if she will make a statement on the matter. [34952/09]
Amharc ar fhreagra332 Deputy Bernard J. Durkan asked the Minister for Social and Family Affairs her views on revising and simplifying the application forms for various social welfare payments with a view to the elimination of duplication, reducing administrative costs and delays within the process; and if she will make a statement on the matter. [34953/09]
Amharc ar fhreagraI propose to take Questions Nos. 331 and 332 together.
The Department has a continuous programme of process improvement initiatives underway aimed at streamlining the processing of claims, supported by modern technology. The simplification and reduction of application forms complements the introduction of more streamlined processes.
The key principles underpinning the design of the Departments application forms are the use of clear and simple language, with consistent layout and presentation across both online and paper forms. All application forms are designed to facilitate the use of scanning and automated processing. This ensures that the application is processed as efficiently as possible and that customers receive their entitlement in a timely manner.
In addition, all primary application forms are available on the Department's website. Applications for a number of schemes, e.g. State Pension (Contributory) and Household Benefits can be completed and submitted online. This facility will be extended to other schemes in the coming months. The objective is to enable people to access services at a time and place that best suits their needs. The use of online application forms reduces the administrative burden for the customer and facilitates efficient processing of claims by the Department.
I am satisfied that the initiatives underway in the Department, the improvements to processes and procedures supported by the redesign of application forms, and the Department's use of modern technology will deliver an improved and efficient service to customers.
