The Integrated Ticketing project is being introduced in the Greater Dublin Area (GDA) on a phased basis, based on smartcard technology. A progressive approach is being adopted to allow customers to familiarise themselves with using the new system and to permit transport operators to undertake the necessary testing with the integration of the technologies involved. The project is now firmly in the implementation phase and extensive testing of elements of the system is already underway.
The system will be progressively rolled out over the coming months on Dublin Bus and Luas services, such that, by end-2010, smartcards with a "pay-as-you-go" function will be available to some 75% of public transport customers in the GDA. Private bus operators are also participating in the scheme and it is anticipated that a number of these operators, along with DART and commuter rail services and Bus Éireann on a pilot basis, will join the scheme throughout 2011. Whilst progress in the delivery of the project has been slower than desired, good progress is now being made by the transport agencies in the delivery of this complex I.T. project.
The project remains on target to deliver real and tangible benefits to public transport users on a progressive basis during 2010. However, in a project involving numerous organisations, and where there are many business and technical complexities, there are and will continue to be difficulties that will pose challenges to all participants in delivering on the agreed programme. This has also been the experience internationally. The experience to date is that the Project Board is working well and in a manner that allows them to meet these challenges as they arise. €25.8 million has been paid out by the Exchequer on integrated ticketing since the inception of the project in 2002. This expenditure encompasses project management, design and development costs and operator contributions.