The Deputy will be aware that both local authorities and VECs are experiencing pressures due to the increased workload associated with the increased demand for student grants, particularly in the context of the recruitment moratorium in the public sector which, in some instances, will have impacted on the processing of grants. However, every effort is being made by these bodies to ensure that students get decisions on their grant applications and are paid as soon as possible.
Given the likelihood of further increases in the numbers of grant applications, my Department is working closely with local authorities, VECs and other relevant stakeholders to continue development of a number of initiatives to support more effective delivery of student grants, including service improvements in application, assessment and payments arrangements.
Work is currently being advanced on the development of a scaleable on-line applications facility in conjunction with a number of VECs and local authorities. Other measures include the introduction of a new, more simplified application form for 2010, earlier approval of the grant schemes, examination of the possible extension of the pilot electronic funds transfer (EFT) payments system introduced in 2009/2010 and the development of common annual renewal and re-assessment processes.
In addition, as part of the business process re-engineering exercise underway under the Transforming Public Services initiative, business process improvement techniques are being used to analyse ways in which the current assessment process can be handled more efficiently.
Apart from the pressures associated with the volume of applications, a very significant number of grant applications are delayed because the forms have not been fully completed or have not been submitted together with the necessary supporting documentation. All such documentation must be submitted as early as possible to enable the awarding bodies to make prompt decisions on entitlement. It is envisaged that the new, more simplified application form being introduced this year will assist in this regard also.
In the context of the Government's wider programme of public service reform, I am also re-assessing organisational options for the grants administration function in the longer run, with a view to revisiting the current proposals provided for in the Student Support Bill. Possible options for a more significant centralisation of functions are being explored with a view to streamlining operations and maximising administrative efficiency. This examination will be informed by the business process re-engineering exercise being conducted under the Transforming Public Services agenda.