I am advised by the Sustainable Energy Authority of Ireland (SEAI) that direct contact has been made with the individual in question and it has been confirmed with her that the Warmer Homes upgrade to her house has been scheduled for installation within the next 6 weeks.
More generally the Deputy may wish to note that a dedicated Warmer Homes Scheme (WHS) hot line — 1800 250 204 — has been in operation for some time and all queries, from scheme applicants and public representatives, on delivery dates for individual households and/or funding agreements are dealt with immediately. In addition, the WHS programme manager, Mr. Michael Martin of SEAI is available to deal with queries on 042 939 1548. The availability of both points of contact ensures that there is no delay in dealing with specific queries related to the delivery of the Warmer Homes Scheme.