Dáil Éireann Debate, Tuesday - 20 September 2011
350 Deputy Simon Harris asked the Minister for the Environment, Community and Local Government his plans to roll out the fixyourstreet.ie customer service for local authorities across the State; the contact he has had with local authorities on this issue to-date; and if he will make a statement on the matter. [24908/11]
Amharc ar fhreagraLocal authorities have arrangements and applications in place which facilitate citizens in making complaints or suggestions or in reporting problems through various mediums, including by post, phone, text, fax, e-mail and on-line through their websites. In the context of the commitment in the Programme for Government, my Department is working with local authorities in developing options for the enhancement of these arrangements which will further assist citizens in availing of local authority services and in reporting problems or faults to their local authority. This has included engagement with the County and City Managers' Association and bilateral discussions with South Dublin County Council who are now piloting a website www.fixyourstreet.ie, which allows members of the public notify non-emergency issues such as graffiti, road defects, street lighting, drainage, litter and illegal dumping. Subject to successful piloting and any necessary adaptations, it can then be considered for extension to other local authorities.
