Dáil Éireann Debate, Wednesday - 2 November 2011
178 Deputy John Lyons asked the Minister for Social Protection the cases in which she covers the cost of the translation of documents from other languages; the amount this has cost her in the past year; and if she will make a statement on the matter. [32028/11]
Amharc ar fhreagraMy Department translates a variety of supporting documentation from other languages necessary for use in claims processing, such as medical certificates, legal papers. The cost of translating these documents in 2010 was some €309,000 and some €235,000 to date this year.
The documents are translated quickly to ensure that there is no delay in processing the claim. This is an important element in delivering a quality service to my Department's customers.
I am satisfied that the translation service provided by my Department meets the requirements of our customers and staff.
