Aengus Ó Snodaigh
Ceist:247. Deputy Aengus Ó Snodaigh asked the Minister for Health his view on whether the Health Service Executive complaints procedure is significantly robust, and if it has been evaluated. [11853/13]
Amharc ar fhreagraWednesday, 6 March 2013
Ceisteanna (247)
Freagraí scríofa
Part 9 of the Health Act 2004 provides for the making of complaints. The Health Service Executive (HSE) has published a "National Healthcare Charter, You and Your Health Service" which outlines what service users can expect and what their responsibilities are whenever and wherever they use health services and the mediation and facilitation provided for the handling of complaints. As the question raised by the Deputy relates to a service matter, the question has been referred to the HSE for attention and direct reply to the Deputy.