I have been informed by AIB that as part of normal commercial activities customers may be required to sign a confidentiality agreement. AIB’s correspondence / interactions with customers are confidential and all customers are encouraged in advance of signing any new documentation to get their own independent advice prior to signing. The bank has also informed me that in cases where a customer is in arrears on principal dwelling houses and/ or a small number of buy to let properties (i.e. not defined as a business customer in arrears) the bank does not currently request confidentiality agreements prior to entering discussions.