Dáil Éireann Debate, Tuesday - 16 April 2013
659. Deputy Alan Farrell asked the Minister for Social Protection if there are means by which her Department can introduce an email only policy, with appropriate exceptions, when corresponding in writing to members of the Oireachtas in order to save the cost of postage, paper, printing and envelopes; and if she will make a statement on the matter. [17144/13]
Amharc ar fhreagraThe Department of Social Protection provides a range of contact channels for all its customers including members of the Oireachtas.
The practice within the Department is to reply to queries and requests for information by the same channel through which they were received, where appropriate. Where a written request for information is received from an Oireachtas member, the response issues in writing, either by post or email, depending on the initial request.
To facilitate the speedy resolution of queries and requests for information from Oireachtas members, the Department has provided lists of designated contact telephone numbers and email addresses for various business areas and these are used by members on a regular basis.
The Department takes a pro-active approach to communicating information on legislative and other changes to Oireachtas members. In 2012, this involved emailing members with information on, for example, changes to the State pension scheme and arrangements in respect of Back to School Clothing and Footwear Allowance. This approach will continue to be followed for other information campaigns undertaken by the Department.
As part of its commitment to minimising costs, the Department of Social Protection is continually reviewing its information and service delivery model. The Department also has a duty of care to its customers to safeguard their personal information, as provided for under the Data Protection Acts. Any future initiatives involving the electronic transfer of customer information will be considered in the context of the security and reliability of the means of transfer, email or otherwise.
