Dáil Éireann Debate, Tuesday - 7 October 2014
539. Deputy Brian Stanley asked the Minister for the Environment, Community and Local Government the way Irish Water intends to bill persons who have received forms addressed to persons no longer resident at that address. [37891/14]
Amharc ar fhreagraSince 1 January 2014 Irish Water has statutory responsibility for all aspects of water services planning, delivery and operation at national, regional and local levels.
There is currently no database of customers connected to the public water system and Irish Water is in the process of developing such a database. They have recently sent over 2 million customer validation packs to homes for the purpose of, inter alia, minimising the occurrence of the issue raised in the Question. Customers are requested to confirm their details so that correct bills can issue to households in early 2015. Where the pack is addressed to a previous occupier of an address, Irish Water are asking the current occupiers to contact them at the dedicated telephone number of 1890 448 448 and a new pack will be issued in the name of the current occupier of the address.
Irish Water has established a dedicated team to deal with representations and queries from public representatives. They may be contacted via email at oireachtasmembers@water.ie or by telephone on 1890 278 278.
