Dáil Éireann Debate, Thursday - 9 October 2014
51. Deputy Patrick O'Donovan asked the Minister for Finance the reason the opening for the Revenue Commissioners office (details supplied) in County Wexford are limited to 9.30 a.m. to 1 p.m. from Monday to Friday; and if he will make a statement on the matter. [38770/14]
Amharc ar fhreagraI am advised by the Revenue Commissioners that in 2011 the opening hours of the five public counter locations in Revenue's East and South East region were reduced, following an overall reduction in demand for these services. This reduction in hours included the public office located at Anne St. Wexford. Taking account of the reduced demand for service at the public offices, and also to ensure that resources were available to deliver customer service efficiently across all contact channels, the decision was made to reduce the hours of service delivery to 9.30am to 1.00 pm daily. It is possible to arrange an appointment outside of the normal public counter opening hours.
There are a range of options available to taxpayers in the East and South East region who wish to contact Revenue. PAYE customers should use the Lo Call number 1890 44 44 25 between the hours of 10.00 am and 4.00 pm daily Monday to Friday inclusive, Telephone services for business taxpayers depend on the Revenue District in which they reside, a special Locall number 1890 200 255 is available for Local Property Tax enquiries and there are separate helplines for Employers and for contacts with the Collector General. There is also a facility to contact Revenue through the secure email system.
Revenue continues to update and improve delivery of service through electronic means. These include Revenue's on line service (ROS) and PAYE Anytime Service which are available on a 24 hour, 7 day basis.
