Dáil Éireann Debate, Tuesday - 21 October 2014
529. Deputy Charlie McConalogue asked the Minister for Education and Skills when a decision is expected on a student grant application (details supplied); and if she will make a statement on the matter. [40249/14]
Amharc ar fhreagra530. Deputy Charlie McConalogue asked the Minister for Education and Skills when a decision is expected on a student grant application (details supplied); and if she will make a statement on the matter. [40250/14]
Amharc ar fhreagraI propose to take Questions Nos. 529 and 530 together.
As part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI), to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications. This service complements the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter. Enquiries, such as that raised by the Deputy, may be emailed direct to SUSI at oireachtas@susi.ie
