Dáil Éireann Debate, Tuesday - 21 October 2014
592. Deputy Barry Cowen asked the Minister for the Environment, Community and Local Government if he will provide in tabular form, the costs of a contract (details supplied) for Irish Water in 2014 and estimated in 2015 and 2016; and the number of staff employed by the company in its Irish Water contract in 2014 and estimated in 2015 and 2016. [40465/14]
Amharc ar fhreagraSince 1 January 2014, Irish Water has statutory responsibility for all aspects of water services planning, delivery and operation at national, regional and local levels. On 30 May 2013, Irish Water announced that it had appointed Abtran Ltd, Cork, to operate all customer contact channels and associated general administration. The contract is for a five year period (2013-2018) and was awarded following a competitive tender process. As such the financial value of the contract is commercially sensitive.
This contract covers the provision of customer care to approximately 1.6 million domestic and business public water service users. The staff employed as full time equivalents over the 5 year contract (2013-2018) will range from 100-500. The peak of staff will be from September 2014 to September 2015 to respond to customer queries related to domestic water charges, and there are currently just under 500 staff engaged on the contract.
