The Water Services (No.2) Act 2013 provides for the transfer of water services functions from local authorities to Irish Water on 1 January 2014, and provides for local authorities to act as agents for Irish Water. Local authorities have continued billing, collections and billing/metering query functions in relation to non-domestic customers on behalf of Irish Water. Non-domestic customer data will migrate from local authorities to Irish Water during 2015.
Irish Water has established a dedicated team to deal with representations and queries from public representatives and has contacted all Oireachtas members to provide details of an improved level of service which it is aiming to provide. The team can be contacted via email to oireachtasmembers@water.ie or by telephone on a new dedicated number, 1890 578 578.