Dáil Éireann Debate, Tuesday - 24 March 2015
767. Deputy Timmy Dooley asked the Minister for Education and Skills the reason a person (details supplied) is being assessed by Student Universal Support Ireland for a mature student grant on the basis of the income of that person's parent, and not on the basis of that person's own income and the income of that person's spouse; and if she will make a statement on the matter. [11274/15]
Amharc ar fhreagraAs part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI), to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.
This service complements the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter.
Enquiries may be emailed direct to SUSI at oireachtas@susi.ie. SUSI is responding to email queries within a matter of days.
