Operational matters, including the automation of post offices, are a matter for the Board and Management of An Post. However, it is Government policy that An Post is in a position to provide a high quality postal service and while changes in technology and customer preferences present significant challenges, they also provide opportunities to innovate. Post offices were fully computerised some years ago and are thus in a position to become the front office provider of choice for Government for both electronic transactions as well as the more traditional over the counter transactions.
The recently established Post Office Network Business Development Group is examining the potential from existing and new Government and commercial business that could be transacted through the post office network and identifying the new business opportunities for the post office network.
The Group’s work will be of strategic importance to the future of the post office network. I expect to receive the interim and final reports of the Group later this year.
