Dáil Éireann Debate, Thursday - 1 October 2015
58. Deputy Finian McGrath asked the Minister for Finance if he will extend the opening hours of the Revenue Commissioners information office in Dublin 1 from 8.30 a.m. to 5.30 p.m.; and if he will make a statement on the matter. [33665/15]
Amharc ar fhreagraThe deployment of resources to its compliance and customer service programmes is a matter for the Revenue Commissioners. I am advised by Revenue that they offer a range of service channels that are adapted and refined to meet the changing demands of taxpayers. The demand for 'walk in' counter services by taxpayers has declined in recent years as high quality self service electronic and telephone service channels have been introduced and expanded.
I am advised by Revenue that the current opening hours of the Central Revenue Information Office (CRIO) in Dublin 1, reflect taxpayers demand trends that saw the majority of customers calling to the office in the early morning. While there are no plans to change or extend the opening hours of the CRIO, I am assured by Revenue that they continue to monitor and evaluate demand for services in the CRIO. Taxpayers will continue to be provided with a flexible and responsive service commensurate with demand.
