JobPath is a new approach to employment activation that will support people who are long-term unemployed and those most at risk of becoming long-term unemployed to secure and sustain paid employment. Following the completion of a public procurement process, two companies were selected to provide the JobPath service - Turas Nua Limited and Seetec Limited.
The minimum elements of customer service that the JobPath companies are required to provide are as follows:
- A one-to-one meeting with a personal advisor within twenty (20) working days of the jobseeker being referred to JobPath.
- A Personal Progression Plan (PPP) to be agreed between the jobseeker and a personal advisor to identify the supports and actions needed to help the client access employment.
- Ongoing one-to-one review meetings between the jobseeker and a personal advisor at least every twenty (20) working days where the Jobseeker has not entered employment.
- If the jobseeker is still unemployed at thirteen (13) weeks, twenty-six (26) weeks and thirty-nine (39) weeks from their commencement on JobPath, an in-depth review should be held and the PPP updated accordingly.
- In-employment support to be provided for at least the first thirteen (13) weeks of employment.
- An end of programme review meeting to be held with the jobseeker.
- A mechanism for clients to provide feedback on the service other than via the personal advisor.
- An effective mechanism for clients to submit complaints and receive reports on the outcome of the investigation of any complaints submitted.
- At a minimum the services shall be available to clients during the hours of 9.00 am to 5.00 pm Monday to Friday inclusive but excluding public holidays.
- Meetings between personal advisors and jobseekers must be held at locations that are accessible to by public or private transport with a normal journey time of no more than sixty (60) minutes.
- JobPath contractors are required to publish a “service statement” detailing the service that will be provided and a copy of the service statement must be given to each client who engages with JobPath.
Upon referral to JobPath, each jobseeker is invited to attend a group information session that is hosted jointly by an official from the department and a representative of the JobPath company at which details of the service are provided. A copy of the company’s service statement is given to each person. Copies of the service statement of both companies will be forwarded to the Deputy.