Dáil Éireann Debate, Wednesday - 20 April 2016
27. Deputy Pat Breen asked the Tánaiste and Minister for Social Protection the waiting time for applications for carer's allowance to be decided upon; the number of applications currently awaiting a decision by a deciding officer; and if she will make a statement on the matter. [7332/16]
Amharc ar fhreagraThe Department is committed to providing a quality service to all its customers. This includes ensuring that applications are processed and that decisions on entitlement are made as quickly as possible.
The average waiting time for carer's allowance (CA) applications at the end of March is 19 weeks. At the end of March there were 5,851 CA applications awaiting decision. The current average time to process a CA application is mainly as a consequence of continued strong claim intake. However, delays in processing are frequently caused by the customer failing to fully complete the claim form or failing to attach the supporting documentation that is requested on the application form.
The Department has introduced a number of measures to address the efficiency of claim processing for CA in light of the current waiting times, including the assignment of temporary and full-time staff and the facility to assign overtime working where appropriate.
These measures will, over time, lead to a reduction in the average waiting time. The position is being closely monitored and kept under review by the Department.
