Broadband Service Provision

Dáil Éireann Debate, Thursday - 19 May 2016

Thursday, 19 May 2016

Ceisteanna (203)

Clare Daly

Ceist:

203. Deputy Clare Daly asked the Minister for Communications, Energy and Natural Resources further to Parliamentary Question No. 138 of 5 May 2016, the recourse a person has in a situation in which complaints have been submitted to the Commission for Communications Regulation by both consumers and a broadband service provider regarding another service provider (details supplied) failing to perform the necessary engineering works on line connection boxes, resulting in long delays in broadband connection for the customers of the other service provider, but where the Commission for Communications Regulation has failed to act; and if he will make a statement on the matter. [11066/16]

Freagraí scríofa

Minister for Communications, Energy and Natural Resources

ComReg is the independent regulator of the electronic  communication sector. In disputes resolutions it “shall act independently and shall not seek or take instructions from any other body” (article 3.3a of Directive 2002/21/EC as amended).

I understand from the Deputy’s office that the question is prompted by delays  in delivering a broadband connection  to a constituent in Skerries, County Dublin. I understand that the premises was sold as a new dwelling end-February 2016 and that the complaint may have been submitted to ComReg some days or weeks after this timeline. I understand from ComReg that a complaint is still active in relation to this premises and that a representative of the relevant telecommunications provider is expected to call to the premises this week with a view to completing service installation.