Dáil Éireann Debate, Tuesday - 31 May 2016
509. Deputy Willie O'Dea asked the Minister for Social Protection when an application for carer's allowance in respect of a person (details supplied) will be processed; when a decision will be issued; the reason for delay in processing the application; and if he will make a statement on the matter. [13476/16]
Amharc ar fhreagraI confirm that the department received an application for carer’s allowance (CA) from the person concerned on 3 March 2016. Unfortunately, there are currently delays in the processing of new applications. Additional resources have been provided to the CA section in order to improve the waiting times for new applications and they are working hard to make this happen.
Frequently, delays are outside the control of the Department and are caused by the customer failing to fully complete the claim form or failing to attach the supporting documentation that is requested on the application form.
This application will be processed as quickly as possible and the person concerned will be notified directly of the outcome. In the meantime, both the person concerned and her spouse are in receipt of a weekly social welfare support.
I hope this clarifies the matter for the Deputy.
