The Financial Services Ombudsman has provided me with the following data:
|
2008
|
2009
|
2010
|
2011
|
2012
|
2013
|
2014
|
2015
|
2016
|
Number of complaints received
|
5947
|
7619
|
7230
|
7287
|
8135
|
7722
|
4477
|
4872
|
4513
|
Findings Upheld
|
417
|
915
|
442
|
361
|
302
|
202
|
147
|
140
|
101
|
This information is available in Annual Reports and Annual Reviews on the Financial Services Ombudsman's website at https://financialombudsman.ie/publications/. (The 2016 figures are due to be published shortly.) It should be noted that other complaints may be resolved to the satisfaction of the complainant without a formal finding upholding the complaint.