Micheál Martin
Ceist:83. Deputy Micheál Martin asked the Tánaiste and Minister for Justice and Equality the status of a query (details supplied) regarding the immigrant investor programme. [14942/17]
Amharc ar fhreagraTuesday, 28 March 2017
Ceisteanna (83)
Freagraí scríofa
I have been informed by the Irish Naturalisation and Immigration Service (INIS) of my Department that the query referred to by the Deputy was only received on 20 March 2017 and that an automated response issued advising that due to the current volume of emails, there may be some delay in responding in detail to the query. However, the interim response also provided details of the website where information and updates on the Immigrant Investor Programme are posted regularly.
The details supplied on 22 March 2017 provide an unreasonable timeframe in which to provide a response and acts to the detriment of other queries that have been received and are being managed in accordance with the INIS Customer Service Charter. This provides that the majority of written communications will be acknowledged within 5 working days and a final reply within 20 working days. I am assured that this query will be responded to within that timeframe.