I propose to take Questions Nos. 129 to 131, inclusive, together.
The Health Information and Quality Authority (HIQA) welcomes information about designated centres for dependent persons, including nursing homes. HIQA informs all persons raising an issue of concern that the Authority does not have the legal remit to address individual cases relating to health and social care services. The individual is advised to directly contact the service provider in question, if they have not already done so, as service providers have a statutory responsibility to respond to complaints. The individual is also advised that HIQA reviews all information received about the safety and quality of services and uses this information to inform its on-going monitoring and enforcement programmes. Concerns can also be addressed to the Health Service Executive's Your Service Your Say, the HSE National Information Line, the Office of the Ombudsman or a HSE Safeguarding and Protection Team, as appropriate. Further information on how to make a complaint or give feedback about health and social care services in Ireland can be found on www.healthcomplaints.ie.
Unannounced inspections of the nursing home in question were completed on 04 September 2015 and 09 March 2017. Once finalised, HIQA reports are published on the Authority's website www.hiqa.ie.