Dáil Éireann Debate, Tuesday - 4 April 2017
400. Deputy Anne Rabbitte asked the Minister for Foreign Affairs and Trade the reason the passport service is not meeting timelines with the passport express service (details supplied); and if he will make a statement on the matter. [16591/17]
Amharc ar fhreagraThe Passport Service aims to process passport renewal applications within 15 working days of receipt, assuming that the documentation is in order. The public is advised that the turnaround time will vary depending on factors such as seasonal demand. Turnaround times for each category of applicant are updated weekly on the Passport Service website.
As the Deputy will be aware, there has been a surge in passport applications in recent months. There are currently over 70,000 applications in the system and application numbers so far this year are over 20% higher than for the same period last year. The average processing time for renewal applications submitted through the An Post Passport Express service is currently 16 working days (one day over the target 15 working day turnaround).
With respect to the specific case that the Deputy refers to, the application was received on 24 March and I am satisfied that the estimated issue date is in line with the notified turnaround timelines for Passport Express.
As a matter of best practice my Department advises customers to apply at least six weeks prior to travelling and to submit their application through Passport Express only if they have no immediate travel plans. There are a limited number of appointments available at the Passport Offices in Dublin and Cork for those travelling in three weeks or less. These appointments can be made online.
The Passport Service has put in place a number of measures to manage the high volume of applications, including the recruitment of 230 Temporary Clerical Officers. The majority of these officers are now in place.
The new online passport application service for adult renewals which was launched last week will result in considerable efficiencies and should further assist in alleviating pressure on passport processing. The service offers a target turnaround of ten working days (plus postage). It is convenient and secure and I ask the Deputy to encourage eligible applicants to use this channel.
To ensure timely applications I would also urge the Deputy to assist in promoting the free email reminder service for passport holders whose passports are due for renewal. The service can be found at: www.dfa.ie/passports-citizenship/top-passport-questions/when-should-i-apply-for-a-new-passport/.
