Dáil Éireann Debate, Tuesday - 4 April 2017
646. Deputy Colm Brophy asked the Minister for Transport, Tourism and Sport the number of requests his Department received for material to be made available in Braille format in each of the years 2014 to 2016; the number of these requests which were accommodated by his Department; the cost implication and the person or body which provided the translation service. [16389/17]
Amharc ar fhreagraThe Department's Customer Service Action Plan 2017-2019 was published earlier this year. The service standards and indicators in this Customer Service Action Plan are set out in accordance with the 12 Guiding Principles of Quality Customer Service. One of these principles is Choice where we commit to providing choice in service delivery to our customers. One of the Department's service standards under this Principle is to "Ensure our publications are available, upon request, in a format appropriate to the customer, for example Braille". Since the publication of the Action Plan the Department has not received any requests for Braille. The information requested by the Deputy is currently being collated and will be forwarded as soon as possible. If the Deputy does not receive a response within 10 working days they should contact my private office.
