The Better Energy Homes Scheme is administered by the Sustainable Energy Authority of Ireland (SEAI) under the Better Energy Programme. Better Energy Homes provides a financial incentive to private homeowners who wish to improve the energy performance of their homes. Fixed grants are provided towards the cost of a range of measures including attic insulation, wall insulation, heating systems upgrades, solar thermal panels and accompanying Building Energy Rating (BER).
Decisions in relation to individual grant applications are an operational matter for the SEAI and I understand that they are in contact with the applicant.
A dedicated hotline to deal with questions about applications is available at 1800 250 204. In addition, the SEAI has established a specific email address for queries from Oireachtas members: oireachtas@seai.ie. Such queries will be dealt with promptly.