The Framework as set out by the Central Bank for conducting the Tracker Mortgage Examination makes it clear that the Board of each lender is responsible for ensuring that the appropriate governance framework and controls are put in place to ensure the successful delivery of the Examination Plan.
As part of the governance framework, the Board of each lender is required to establish a Steering Group to oversee the implementation of the Plan. The Steering Group membership must include a 'consumer voice' representative, who may be an internal party.
However, the Central Bank has informed me that it is not in a position to comment on the consumer voice that individual lenders have appointed to the steering group within the institution due to confidentiality requirements under Central Bank legislation, as it is lender specific supervisory information.