Dáil Éireann Debate, Tuesday - 7 November 2017
212. Deputy Gerry Adams asked the Minister for Finance if his attention has been drawn to difficulties reported by persons in Dundalk accessing local Revenue Commissioners offices since the introduction of the appointment service from 17 July 2017; his plans to evaluate the way in which this service is working; and if there are plans to include a walk-in service to these offices at a future date. [46160/17]
Amharc ar fhreagraThe Deputy will be aware that the position as regards the Revenue Dundalk office has been addressed in a number of recent Parliamentary Questions.
I am advised by Revenue that there are no plans to re-introduce a “walk-in” service at the Dundalk office. Revenue has recently expanded its outreach programme to include a monthly information session in the Citizens Information Office, Long Walk, Dundalk. This service is, since 3 November, available on the first Friday of every month.
As with all services provided by Revenue, the appointments and outreach services are monitored and reviewed on an ongoing basis. Revenue is not aware of any difficulties encountered by taxpayers in accessing its services since the appointments facility was introduced but if the Deputy provides details of any particular difficulties that he may be aware of, Revenue will contact the customers concerned and resolve their issues without delay.
