Dáil Éireann Debate, Wednesday - 8 November 2017
87. Deputy Pearse Doherty asked the Minister for Finance the reason some State savings that matured in October 2017 were delayed; if the NTMA suffered an information technology issue which caused a delay; the extent of this information technology problem; the sections of the NTMA operations that were affected; the guarantees being put in place to ensure a similar situation does not arise again; and if he will make a statement on the matter. [47155/17]
Amharc ar fhreagraThe NTMA has advised me that An Post acts as an agent of the NTMA in the administration of State Savings. The incident the Deputy refers to, related to An Post operational issue. No NTMA systems were impacted.
Due to the operational issue in An Post, there was an error in issuing maturity notices for one State Savings product that lasted approximately 2 weeks. All customers affected have since received their maturity notices and a letter of apology has been sent to these customers.
As a result of the issue, all An Post systems were reviewed to confirm the issue had not affected any other State Savings products. An Post procedures have been revised to address this issue.
