The Deputy's question was referred to the bank by officials in the Department who were provided with the following response:
"Bank of Ireland is currently conducting its examination of tracker mortgage related issues which covers, amongst other things, transparency of communications with and contractual rights of tracker mortgage customers. This is an industry wide review required by the Central Bank of Ireland. All tracker mortgages sold by the Bank are covered by the examination. Bank of Ireland provided an update on this matter on 25 October 2017, available below, which sets out that Bank of Ireland will start the compensation process for c.4,300 customers from 10 November, and in line with the requirements of the Central Bank’s Tracker Examination Framework, will continue to review whether other customers should be included in the compensation process. A further update will be provided in mid- November."
https://www.bankofireland.com/about-bank-of-ireland/press-room/press-releases/item/632/bank-of-ireland-ceo-personally-commits-to-resolving-tracker-mortgage-issue-as-quickly-as-possible/#october