Dáil Éireann Debate, Thursday - 23 November 2017
82. Deputy Michael McGrath asked the Minister for Finance the number of cases taken to the Financial Services Ombudsman in each of the past four years regarding the miscalculation of mortgage arrears, the number that were found in favour of the borrower; the number that were found in favour of the lender; and if he will make a statement on the matter. [49840/17]
Amharc ar fhreagraGiven the breadth and number of both financial services and products and the conducts complained of by consumers, I understand that it is not possible for the Financial Service Ombudsman to capture and categorise the detailed nature of each complaint to him.
I have been informed that the Financial Services Ombudsman's Bureau does not currently capture data at the level sought by the Deputy.
While these data are not available, I understand that the FSO wrote to all members of the Houses of the Oireachtas earlier this year informing them of the Protocol for the Provision of Information to Members of the Oireachtas by State Bodies and providing a dedicated email address for the timely provision of information to members of the Oireachtas.
