I propose to take Questions Nos. 481 to 493, inclusive, together.
My Department avails of the Workforce Planning processes to identify the critical resource needs required to deliver our business goals. Workforce Planning is a key tool in enabling my Department to forecast its current and future staffing needs. The Workforce Plan aims to ensure a long-term, proactive and strategic plan by which my Department achieves the right level of talent in each location and Division at the right time. My Department operates in a rapidly changing environment and its structure must facilitate the flexibility to deploy resources as the need arises.
As business needs arise, staff are allocated to various Divisions within my Department. Overall staffing levels within Divisions are continually monitored and staff transfer in and out of Divisions as the workload demands. While Divisions have staffing levels, individual sections do not, and with regard to the work areas mentioned in these questions, I am satisfied that adequate staffing levels have been maintained in these areas to provide excellent service and quality results to the customers we serve.