Dáil Éireann Debate, Tuesday - 10 July 2018
139. Deputy Niall Collins asked the Tánaiste and Minister for Foreign Affairs and Trade the target turnaround time for passports across all services; the average turnaround time across all services for passports for May, June, July and August in each of the years 2015 to 2017 and to date in 2018, in tabular form; and if he will make a statement on the matter. [30279/18]
Amharc ar fhreagraThe turnaround timeframe for a passport application will depend on the channel through which the application was submitted. The table below summarises the target turnaround times for the Passport Service’s main application channels. Turnaround times for individual missions outside Ireland and the UK are omitted as these will vary for each individual mission and are dependent on local postal services. The Passport Service has maintained consistent targets for the full duration of the timeframe in question. Turnaround times are among a number of Key Performance Indicators (KPIs) by which the Passport Service measures its success in delivering a modern and responsive public service.
Table 1: Target turnaround times:
|
Type of Passport Application |
Target Turnaround Times |
|
Online passport application service |
10 working days |
|
An Post Passport Express renewal application |
15 working days |
|
An Post Passport Express first time application & application to replace lost/stolen/damaged passport |
20 working days |
|
Northern Ireland Passport Express renewal applications |
15 working days |
|
Northern Ireland Passport Express first time application & application to replace lost/stolen/damaged passport |
20 working days |
|
London Passport Office renewal application |
20 working days |
|
London Passport Office first time application & application to replace lost/stolen/damaged passport |
30 working days |
The following tables summarise the average actual turnaround times for each application channel for the months May to August for the years requested. Please note that the online passport application service was launched in March 2017 and so this channel does not appear for the 2015 and 2016 summaries.
Table 2 – Monthly average actual turnaround times May to August 2015:
|
Type of Passport Application |
Turnaround time (working days) |
||||
|
May |
June |
July |
August |
||
|
An Post Passport Express renewal application |
13 |
13 |
11 |
9 |
|
|
An Post Passport Express first time application & application to replace lost/stolen/damaged passport |
17 |
19 |
16 |
12 |
|
|
Northern Ireland Passport Express renewal applications |
14 |
10 |
10 |
10 |
|
|
Northern Ireland Passport Express first time application & application to replace lost/stolen/damaged passport |
17 |
15 |
11 |
10 |
|
|
London Passport Office renewal application |
35 |
30 |
20 |
15 |
|
|
London Passport Office first time application & application to replace lost/stolen/damaged passport |
36 |
34 |
39 |
32 |
|
Table 3 – Monthly average actual turnaround times May to August 2016:
|
Type of Passport Application |
Turnaround time (working days) |
||||
|
May |
June |
July |
August |
||
|
An Post Passport Express renewal application |
15 |
14 |
12 |
12 |
|
|
An Post Passport Express first time application & application to replace lost/stolen/damaged passport |
21 |
20 |
17 |
11 |
|
|
Northern Ireland Passport Express renewal applications |
21 |
16 |
11 |
10 |
|
|
Northern Ireland Passport Express first time application & application to replace lost/stolen/damaged passport |
25 |
23 |
19 |
15 |
|
|
London Passport Office renewal application |
34 |
25 |
25 |
18 |
|
|
London Passport Office first time application & application to replace lost/stolen/damaged passport |
38 |
38 |
41 |
35 |
|
Table 4 – Monthly average actual turnaround times May to August 2017:
|
Type of Passport Application |
Turnaround time (working days) |
||||
|
May |
June |
July |
August |
||
|
Online passport application service |
10 |
10 |
10 |
10 |
|
|
An Post Passport Express renewal application |
15 |
15 |
15 |
13 |
|
|
An Post Passport Express first time application & application to replace lost/stolen/damaged passport |
22 |
24 |
21 |
16 |
|
|
Northern Ireland Passport Express renewal applications |
16 |
14 |
14 |
12 |
|
|
Northern Ireland Passport Express first time application & application to replace lost/stolen/damaged passport |
29 |
30 |
17 |
14 |
|
|
London Passport Office renewal application |
35 |
35 |
31 |
30 |
|
|
London Passport Office first time application & application to replace lost/stolen/damaged passport |
62 |
66 |
62 |
40 |
|
Table 5 – Monthly average actual turnaround times May to June 2018:
|
Type of Passport Application |
Turnaround time (working days) |
|
|
May |
June |
|
|
Online passport application service |
10 |
10 |
|
An Post Passport Express renewal application |
15 |
15 |
|
An Post Passport Express first time application & application to replace lost/stolen/damaged passport |
22 |
24 |
|
Northern Ireland Passport Express renewal applications |
16 |
14 |
|
Northern Ireland Passport Express first time application & application to replace lost/stolen/damaged passport |
29 |
30 |
|
London Passport Office renewal application |
35 |
35 |
|
London Passport Office first time application & application to replace lost/stolen/damaged passport |
62 |
66 |
