Gerry Adams
Ceist:558. Deputy Gerry Adams asked the Minister for Employment Affairs and Social Protection the contact details for complaints by service users of JobPath. [31442/18]
Amharc ar fhreagraWednesday, 11 July 2018
Ceisteanna (558)
Freagraí scríofa
It is a requirement of the JobPath Providers contract with the Department that, in the first instance, the JobPath providers investigate any issues that may arise in respect of the service they provide. Each JobPath Provider has a comprehensive Complaints Procedure which is available in every location.
The contact details for both JobPath Providers are as follows:
Seetec: A customer can make a complaint by speaking with their Employment Advisor or Business Manager, in writing to the Customer Services Manager, Seetec Employment and Skills Ireland, 2nd Floor Riverside Development, Mulhuddart Village, Dublin 15, by email to complaints@seetec.ie or alternatively Freephone Customer Services on 1800844250.
Turas Nua: A customer can make a complaint by speaking with their Personal Advisor or Performance Manager, in writing to Turas Nua, Floor 1, Benamore Business Park, Dublin Road, Roscrea, Co Tipperary, by email at Hello@turasnua.ie or alternatively Freephone Customer Services on 1800936637.
The procedure contains levels of escalation whereby complaints are dealt with at the appropriate level of authority and ensuring that matters are fully addressed. In the event a customer has availed of this procedure but remains dissatisfied with the response to their complaint, they may request my Department to carry out a review. Customers may also refer a complaint to the Office of the Ombudsman for review once they have exhausted the available complaints process.
I trust this clarifies the matter for the Deputy.