As the Deputy will be aware, the Financial Services and Pensions Ombudsman is independent in the performance of his statutory functions. I have no role in the day to day workings of the Office and I am not in a position to answer this question.
I understand that the Financial Services and Pensions Ombudsman’s Office previously wrote to members of the Oireachtas regarding a designated person with responsibility for ensuring the timely provision of information to them. I also understand that a dedicated email address has been provided for members' queries. The Deputy may wish to make use of this dedicated channel to pursue this matter.