The Department administers the Illness Benefit (IB) scheme to those customers who cannot work because they are sick or ill and who satisfy certain PRSI conditions.
The above named customer exhausted her IB entitlement in July of this year and in order to requalify, she must have worked for a further 13 weeks.
Correspondence has issued to this customer for her employer to complete and return to the office and her entitlement will then be reassessed.
In the meantime, if this customer is encountering financial difficulties, she should contact her Community Welfare Service at her local Intreo Centre.
I trust this clarifies the matter for the Deputy.