Officials from the Embassy of Ireland in Rome were in contact with the brother of the applicant in question in November 2019 and in January and March 2020. An official from the Embassy also spoke directly to the brother of the applicant on the phone on the 3 July 2020 to help him with any questions he had and to outline that new applications and additional supporting documentation are required from the applicant in order to process these applications.
The Embassy will arrange for the applications to be prioritised once the new applications and supporting documentation are received. The Embassy remains available to help the applicant with any further questions they have on the applications for these children.
In terms of the renewal of the applicant’s own passport which expired in May 2020, this renewal can be done directly through the Passport Online service without the need to submit any documentation to the Embassy of Ireland in Rome. When the passport is produced it will be sent to the Embassy which will then liaise with the applicant on arranging for it to be sent by courier to her address in Libya.