In the normal course of business the JobPath service providers will regularly submit non-engagement notifications to the Department. This is an administrative function which is not necessarily indicative of any particular outcome. In the majority of cases the client will be contacted and the appointment will be rescheduled. Some clients may have multiple non-engagements recorded without penalty.
In total, since the JobPath service commenced, 17,998 or 6.9%, of the 259,275 clients who had engaged with the JobPath service (up to the end of January 2020) have had, at some point during their engagement period, a penalty rate applied to their payment. These figures are consistent with the overall level of penalty rates applied to jobseekers in activation.
I trust this clarifies the matter for the Deputy.