Brendan Griffin
Ceist:199. Deputy Brendan Griffin asked the Minister for Transport the steps a person (details supplied) should take regarding a matter; and if he will make a statement on the matter. [23550/20]
Amharc ar fhreagraTuesday, 15 September 2020
Ceisteanna (199)
Freagraí scríofa
Consumer protections for airline passengers and for holiday-makers who book trips through travel agents and tour operators are enshrined in EU law. EU Regulation 261/2004 requires airlines to provide a full cash refund within 7 days in the event that a flight is cancelled by the airline. EU Directive 2302/2015 on Package Travel applies to travel agents and tour operators, and it requires them to provide a full cash refund within 14 days in the event that a package holiday is cancelled, by either the customer or the holiday provider, due to "unavoidable or extraordinary circumstances." It appears from the information provided by the Deputy that the person whose case he has raised booked a family holiday through a "travel company." Assuming that this is an Irish licensed travel agent then the person should seek advice and resolution through the travel agent, in the first instance. If that avenue proves problematic then the matter should be referred to the Commission for Aviation Regulation.