Dáil Éireann Debate, Tuesday - 6 October 2020
186. Deputy Christopher O'Sullivan asked the Minister for Environment, Climate and Communications if he will request a company (details supplied) to establish a more accessible contact facility by phone or email to better facilitate queries in relation to the national broadband rollout. [28562/20]
Amharc ar fhreagraThe National Broadband Plan (NBP) State led Intervention will be delivered by National Broadband Ireland (NBI) under a contract signed last November. I am advised that NBI operate a contact centre for customer queries which is accessible Monday to Saturday 9am – 6pm with agents available to answer phone queries. The contact number for this facility is 0818 624624.
NBI also has a dedicated email address to which queries can be addressed, contactus@nbi.ie. The same hours apply to the email service and I understand NBI endeavour to reply to emails within 3-5 days. Queries are also answered on their social media platforms, Facebook and Twitter, during these hours.
In addition, NBI provides a facility for any premises within the NBP State led intervention area to register their interest in being provided with deployment updates through its website, https://nbi.ie/map/.
