Dáil Éireann Debate, Tuesday - 17 November 2020
511. Deputy Catherine Connolly asked the Minister for Education the way in which she is satisfied that Caranua has dealt with all cases to a satisfactory standard; and if she will make a statement on the matter. [36641/20]
Amharc ar fhreagraApplications from survivors are dealt with by a team of application advisors who work closely with survivors to try and deliver on their identified needs.
Where a survivor is unhappy with the outcome of an application, he/she has access to an appeals system. As of 31 October 2020, there were 7 appeals outstanding. Monthly statistics on the number of appeals are published on my Department’s website. Caranua operate a complaints process and its annual reports show a sharp decrease in the number of complaints it has dealt with over the years. Survivors also have recourse to the Ombudsman. The Ombudsman has published case studies on Caranua and has not upheld the complaints.
